A survey conducted by HR.com and the International Association of Administrative Professionals (IAAP) of hiring managers and HR specialists showed that 67 percent of those polled would hire an applicant with strong soft skills whose technical skills were a little short. Only nine percent said they would hire someone who had strong technical expertise but weak interpersonal skills.
What exactly are these all-important soft skills?
Although some companies differ on their respective definitions, most agree that the soft skill set includes organizational, communication, teamwork, tact, and problem solving skills. Most also agree that soft skills have become increasingly important to job applicants.
Soft skills is also a sociological term relating to a person’s Emotional Intelligence Quotient (EQ). That is a cluster of personality traits, social graces, communication, personal habits, friendliness, and optimism that characterize relationships with other people. Soft skills complement technical skills, which are usually the occupational requirements for the job.
An employee’s EQ is an important part of their individual contribution to the success of the organization. Those organizations dealing with customers face-to-face are generally more successful if they train their staff to use these skills