KUALA LUMPUR: More police personnel may be sent to undergo soft skills training to improve their performance and interaction with the people, Director for Crime NKRA (National Key Results Area) Eugene Teh Yee said today. He said this was part of the plan by the government to inject a new culture of performance in the force. “The requirements for policing today are different. The police do not just need to be effective in their work, but also need to be people-friendly,” he told reporters at a news conference when unveiling the latest crime index following a survey, for the period of March to May 2011, conducted by a market survey company, TNS Research International Malaysia.
Among others, it showed that public satisfaction with the services provided by the police had dropped slightly to 55 per cent from 56.6 per cent in the previous wave (November 2010 to January 2011), despite a drop in the crime rate.
The survey on the police service was based on a sample of 606 respondents (150 respondents at each police station) interviewed outside police stations after they had made reports.
Teh said numerous initiatives had been introduced, such as incentives for the best-performance police station, to boost police performance.